Privacy Policy

Last updated: May 19, 2026

Osseus Fusion Systems LLC ("Osseus", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, place an order, or interact with us.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you interact with our site:

Account & contact data: name, email, phone, billing & shipping address, password.
Order data: products purchased, order amount, payment method (credit card details are processed directly by our PCI-compliant payment processors and are never stored on our servers).
Communications: emails, chat messages, customer-support requests, product reviews.
Device & usage data: IP address, browser type, device identifiers, pages viewed, links clicked, referring URL, timestamps.
Cookies & tracking technologies: session cookies, persistent cookies, analytics tags, and similar tools (see Section 6).

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping, billing, and customer support;
Provide order updates, account notifications, and respond to inquiries;
Operate, maintain, secure, and improve our website and services;
Send marketing emails about new products and promotions (only with your consent — you can opt out anytime);
Detect, prevent, and investigate fraud or abuse;
Comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information. We share information only with:

Service providers who help us run our business (payment processors, shipping carriers, email/SMS platforms, fraud-prevention vendors, analytics providers, hosting providers). These vendors are contractually obligated to protect your data.
Legal authorities when required by law, subpoena, or to protect the rights, safety, or property of Osseus or others.
Business transfers in connection with a merger, acquisition, financing, or sale of company assets. You will be notified before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain personal information for as long as your account is active and for a reasonable period after to comply with legal, tax, accounting, and dispute-resolution requirements (typically up to 7 years for order records).

5. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Access, correct, or delete the personal information we hold about you;
Opt out of the sale or "sharing" of personal information for cross-context behavioral advertising;
Opt out of targeted advertising or profiling;
Limit the use of sensitive personal information;
Receive a portable copy of your data;
Withdraw consent at any time (where consent is the basis for processing).

To exercise any of these rights, email info@theosseus.com with the subject line "Privacy Request". We will respond within the timeframe required by applicable law (typically 45 days).

6. Cookies & Tracking Technologies

We use first-party and third-party cookies for essential site functions, analytics (Google Analytics and similar), and marketing measurement. You can control cookies through your browser settings or our on-site cookie banner. Disabling cookies may affect site functionality.

7. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Security

We use industry-standard administrative, technical, and physical safeguards — including encryption in transit (TLS) and at rest, PCI-DSS-compliant payment processing, and access controls — to protect your information. No system is 100% secure, so we cannot guarantee absolute security.

9. International Users

Our services are operated in the United States. If you access our site from outside the U.S., your information will be transferred to, stored, and processed in the U.S., which may have different data-protection rules than your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice (such as a website banner or email).

11. Contact Us

Osseus Fusion Systems LLC
Attn: Privacy Officer
1931 Greenville Avenue, Suite 200
Dallas, TX 75206, USA
Phone: 888-330-5960
Email: info@theosseus.com